The legal deadline for providing a statement of information does not exceed fifteen days from the request. However, some policyholders experience unexpected delays, sometimes related to incomplete procedures or unsuitable contact channels. This official document lists the history of claims and no-claims bonuses, and obtaining it often determines the ease of subscribing with a new insurer.
At Direct Assurance, several methods exist to obtain it without unnecessary delay. A good understanding of the steps and the accuracy of the information provided can prevent most blockages. Direct and quick access to customer service is also possible in case of specific needs.
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The Direct Assurance statement of information: what is it for and what data does it contain?
The statement of information acts as a key document in any driver’s file. This document, required by Article A121-1 of the insurance code, condenses the history of the auto insurance contract over several years into a few pages. It summarizes the history, the claims, whether they are at fault or not, the list of drivers declared on the contract, and, of course, the famous no-claims bonus or reduction-increase coefficient.
This coefficient, reassessed each year, directly influences the auto insurance premium: it rewards careful driving or, conversely, increases the bill in the case of at-fault accidents. The statement of information therefore details the evolution of this coefficient, the subscription date, any possible cancellation, and the specific characteristics of the covered vehicle.
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For those who want to change insurers or terminate their contract, receiving a Direct Assurance statement of information becomes an essential step. This document is not trivial: it allows the new company to assess the level of risk, determine the rate, or adjust the coverage to the reality of the driver.
Here is what every statement of information must mention, without exception:
- The information related to the policyholder and the regular drivers
- The details of the claims recorded over the last five years
- The exact validity period of the contract
- The current no-claims bonus coefficient
- The references of the insured vehicle
Taking the time to read this statement carefully anticipates insurers’ questions, proves a claim-free history, or, conversely, defends one’s history to obtain an adjusted rate. This standardized document follows the same logic everywhere: simplicity, transparency, and justification of the insured’s past.
Receiving your statement of information without stress: simple procedures and expected deadlines
Retrieving your statement of information from Direct Assurance should not turn into an administrative ordeal. The Hamon law strictly regulates this right: the insurer must provide the document within fifteen days of an explicit request or the termination of the contract, thus protecting the mobility of every driver in the auto insurance market.
The most direct way is through the online customer area. You just need to log in, find the “my documents” or “my contract” section, and initiate the request. Precisely indicating your contact details and contract number helps avoid unnecessary back-and-forth. It is also possible to send a request by email or postal mail to customer service, but this choice often lengthens the response time.
Some prefer to pick up the phone to speak directly with customer service, clarify a doubt, or speed up the availability of the document. This transparency also limits misunderstandings. As soon as the contract is terminated, whether by the policyholder or the insurer, the sending of the statement is supposed to be triggered automatically, at no additional cost or further steps.
The auto insurance statement of information generally arrives in electronic or paper form, depending on the indicated preference. In most cases, the actual delay is below the regulatory ceiling. This document, essential for any new subscription or to prove good faith, deserves to be kept carefully.
Frequently asked questions and useful contacts to quickly obtain your document
What questions do policyholders ask about the statement of information?
Here are the most common questions raised when requesting a statement of information:
- How can I access my auto insurance statement of information if I can no longer find my Direct Assurance credentials?
- What is the delay for obtaining the document following a contract termination?
- Does the statement of information mention all the drivers and claims related to the vehicle?
- Is the no-claims bonus coefficient updated as of the request date?
- What should I do if the received statement contains an error regarding the history or the driver’s data?
Direct Assurance contacts to expedite the receipt of the document
To simplify the process, access your personal space on the Direct Assurance website, section “My documents.” If the situation requires, the customer service can be reached by phone or via the secure online form. If the response is delayed or the deadline is exceeded, the complaints service takes over to resolve the situation.
| Customer service | Available from Monday to Saturday, hours vary depending on the period. |
| Online form | Accessible from the insured area, response generally within 48 hours. |
| Complaints service | Postal address indicated in the legal mentions of the Direct Assurance contract. |
In case of a persistent dispute, insurance mediation remains an independent route after exhausting internal procedures. Remember to keep a written record of each step, as this can make a difference during a future subscription or when dealing with a competent authority. This statement, both a memory and a passport, accompanies the driver through every decisive step of their auto journey.